After-Sales Policy
Effective Date: September 10, 2026
At Furever Custom, we value every customer’s experience and take responsibility for the quality of our handcrafted memorial keepsakes.
1. Damaged or Defective Products
We carefully create and package every order to ensure it arrives safely.
If your product arrives with any of the following issues:
- Shipping damage
- Product defects
- Manufacturing issues
Please contact us within 7 days of delivery.
Please provide:
- Order number
- Photos or videos showing the issue
- A description of the problem
After reviewing your case, we will provide an appropriate solution, including:
- Free replacement
- Reproduction of the item
- Reshipment
- Refund
If the issue is confirmed to be a product quality problem:
Furever Custom will provide a full refund and cover all related shipping costs.
2. Contact Us
We hope every customer receives a reassuring and meaningful memorial experience.
If you experience any issues with your order, please contact us:
Email: